Terms of service
Welcome to Auria Custom Prints. By visiting our website and purchasing from our store, you agree to the following terms and conditions.
1. Overview
Auria Custom Prints provides made-to-order personalized products including apparel, prints, accessories, and custom storybooks. By using this website, you confirm that you accept these Terms of Service.
2. Custom Products
Many of our items are personalized and produced specifically for each customer.
For certain products such as Identity hoodies, custom apparel, and personalized storybooks, customers may receive a follow-up email with a form to provide names, photos, or additional details required to complete the order.
Orders will only be processed once all required personalization details are submitted.
3. Order Processing
All products are made to order. Please allow 3-7 business days for production before shipping.
Estimated delivery times:
-
United States: 3–7 business days
Shipping times may vary depending on location and seasonal demand.
4. Pricing
All prices are listed in USD unless otherwise stated. We reserve the right to change prices or discontinue products at any time without prior notice.
5. Returns & Refunds
Because our products are custom made, we do not accept returns or exchanges for change of mind.
However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we will arrange a replacement.
6. Intellectual Property
All designs, illustrations, and content on this website are the property of Auria Custom Prints and may not be reproduced, copied, or used without permission.
7. Limitation of Liability
Auria Custom Prints is not liable for any indirect, incidental, or consequential damages that may arise from the use of our products or website.
8. Contact Information
For questions about orders, custom designs, or customer support, please contact: